Frequently Asked Questions


We are looking into ways of safely sending our products outside the UK so please get in touch with us at info@lilyshouselondon.co.uk if you are interested in this service.

Orders can be delivered via our main courier service Fedex and will arrive between 5-7 working days from the day of placing the order. All arrangements and foliage bases will take between 7-10 working days.


If you need to return your order, we will be happy to help. Please send an email to our friendly team at info@lilyshouselondon.co.uk and we’ll take you through the process.


You can email us through our contact page or at info@lilyshouselondon.co.uk.